Our goal is to provide you with the highest levels of quality service and support at all times. However, if you do have a complaint or encounter a problem, please let us know as soon as you can. Your feedback helps us continue to improve the products and services we offer. We are committed to to sorting things out as quickly and fairly as possible.
We aim to resolve complaints within 10 working days but this is not always possible, particularly for more complex issues, We will keep in contact with you throughout the process and may request further informatin to help us understand your concerns and resolve them. We will contact you to let you know how we propose to resolve or otherwise deal with your complaint.