After facing a variety of technical challenges, Lynda and the client she was working with had to relocate to our Takapuna office to complete the sign-up process. After a few more problems were sorted out, they got it done. To say thanks for persisting, Lynda wanted to give the client a small token of appreciation. Knowing a bottle of wine wasn’t the way to go on this occasion, she asked if there was anything else they might like.

“Thank you so much for thinking about me. I really appreciate it. Honestly, I don’t need anything. The only thing that I wanted was a good insurance cover and you already provided me that, so it’s more than enough for me. Thanks so much for meeting in person last week. I didn’t tell you last time but there was a specific reason why I like meeting people in person rather than meeting them online. The real reason is trust. I could have got the insurance online as well but I wanted to know if I could trust someone to go the extra mile for me if I ever feel the need to claim the insurance. For me choosing the right advisor was more important than the insurance. My ideology was to get the right advisor, and then that person will lead me to the right insurance coverage. I am so happy that I met you, someone I can trust as it is very hard to find trustworthy people these days.”