WHAT YOU NEED TO KNOW

 

Earthquake Information – How to make a claim

For earthquake claims assistance please contact;

Residential & Domestic Damage – EQC 0800 326 243 or http://www.eqc.govt.nz/claims/make-claim

For damage not covered by EQC like damage to driveways, swimming pools, commercial buildings or vehicles, please contact your Broker on 0508 742 742

Business Damage – Contact your Broker on 0508 742 742

 

For all Residential & Domestic Insurance claims, make sure you do the following;

  • Take all practicable steps to clean up and minimise any further damage where it is safe to do so
  • Arrange any emergency repairs you can and secure your property if possible
  • Take photos of all of the damage including contents and fridge/freezer contents
  • Put together a list of damaged items
  • Don’t throw away any damaged property with the exception of any perishables. Take photos of all perishables before throwing away.

 

For Residential & Domestic Insurance claims the EQC will cover your residential property earthquake damage up to house $100,000 and contents $20,000.

You need to have your own home and content insurance to access EQC cover.

 

We cannot facilitate EQC claims.  If you have property damage you will need to lodge your own claim direct with EQC within 90 days.

You can do this via http://www.eqc.govt.nz/claims/make-claim or phone 0800 326 243.

 

You will need to have your own insurance POLICY NUMBER ready and your insurer details to lodge an EQC claim.

 

For all business insurance claims, make sure you do the following;

  • Take all practicable steps to clean up and minimise any further damage where it is safe to do so
  • Arrange any emergency repairs you can and secure your property if possible
  • Take photos of all of the damage including contents and fridge/freezer contents
  • Put together a list of damaged items
  • Don’t throw away any damaged property with the exception of any perishables. Take photos of all perishables before throwing away.
  • Seek an engineer’s advice on the structural integrity of your building and get clearance before reoccupying buildings
  • Consider any loss of business, production, staff wages, etc.